Highfield Level 2 Award in Customer Service

What’s It About?

This one day course will help your employees to improve their customer service skills; in order to provide your customers with the best possible experience of your company.

The qualification covers the principles of customer service including how to meet customer expectations.  It also includes the importance of appropriate behaviour and communication techniques; as well as ways to deal with problem customers.

Who Should Attend?

This course is ideal for those employees who work in a customer service role who wish to take their customer care to another level.  This includes anyone who deals directly with customers face-to-face, over the telephone or by e-mail.

The course is suitable for a wide variety of work environments and job roles; such as front of house staff like receptionists and waiters/waitresses, sales and customer service employees, call centre workers, online support staff and tradesmen.

Why’s It Important?

No matter the size or type of your business you operate, excellent customer care needs be at the heart of your business model if you wish to be successful. It is essential to provide your customers with the best possible experience when they come into contact with anyone within your business.

Many businesses fail to realise just how important good customer service is for the overall health of their business. This can be a huge mistake, since good customer service isn’t just important… it’s absolutely vital.

Everything pertaining to your company reflects upon everything else. So, if you have good customer service, people naturally assume you have good products. If you have bad customer service however, people naturally assume you have bad products.

What Will You Gain?

By attending this course, your employees will understand the principles of good service and how the customers’ needs and expectations are formed.

On returning to the workplace, they will be able to provide an exceptional level of service within your business and be able to deal with customers’ problems and complaints successfully.

By providing a consistently high level of service your business will benefit from increased sales, customer loyalty and an enhanced public image.  In addition, happy and satisfied customers create a positive working environment which means a more effective workforce.