Your Questions Answered About In-House Training

To help you make your decision about booking your training with Envesca, we have put together a list of some of the more frequently asked questions.

How far do you travel for courses?

Wherever our work takes us!  We have recently carried out training in Gibraltar and Norway.

What are the minimum and the maximum number of candidates we can train in-house?

There is no minimum number of candidates required, we are happy to train 1 to 1 should you wish.  With regard to the maximum number, this depends a little on the size of the training room you have available, but we normally say between 15 – 20, with the exception of first aid.  These courses have a maximum of 12.

If we run a course at our premises, what facilities do we need to provide?

We would require a suitable training room with tables and chairs. If we are running a first aid course the room would need to be large enough to accommodate the CPR floor work.  If you have equipment such as an LCD projector, screen, and flipchart that would be helpful, but not essential as our trainers are able to bring their own equipment.

I need to do a Basic Food Hygiene Certificate but I am not sure which course this is?

The old Basic Food Hygiene course is now called the Level 2 Award in Food Safety.

Can you tailor the course to our specific requirements?

Yes, all of our courses can be tailored to your company.  We will aim to refer to working examples within your business or industry.

How can you help staff whose first language is not English?

There are a number of ways in which we can help.  Some of the accredited courses that we deliver do have examinations and course books available in different languages and given sufficient notice these are provided at no additional cost.  We can also offer oral examinations, which means that the trainer would read the examination to the candidate on a one to one basis at the end of the course. Candidates are also able to bring a non-electronic dictionary with them to the exam.

What does the examination entail?

With the exception of some of the Level 3 and Level 4 assignment based qualifications, the majority of our accredited courses are tested by multi-choice examinations.

When will we know the results?

When we deliver accredited courses, the multi-choice examinations have to be sent to the awarding body to be marked.  They normally inform us of the results via email within 7 – 10 days of receiving the paperwork.  Please be aware that this is not the case for courses that involve written examinations and assignments, these course results take approximately 8 – 10 weeks.

How do we get our certificates?

All certificates are sent by post to the person who originally booked the training, once the final invoice has been paid.

What happens if someone fails the examination?

Arrangements can be made for any candidate to resit an examination without having to attend the whole course again.  There would be a small additional charge to do this to cover the cost of purchasing another examination from the awarding body. Please note there are time limitations for resists.

How long do the qualifications last?

The awarding bodies recommend refresher training for most qualifications every three years. However, all First Aid qualifications expire after 3 years and legally need to be renewed.